Política de frete

We are based in Hong Kong, which has one of the best flight network in the world, hence, we are able to deliver our items to most of the cities and countries in the world. 

Shipping Rate

Shipping charge varies on distance and weight, the further and heavier it is, the higher charge it is.

Small Package: Shipping charge is based on the actual weight of the items (e.g. Gloves, Clothing, Handwraps and etc)

Large Package: Packages that exceed weight and size limits are subject to an Over Maximum Limits charge, sometimes, the actual weight of the item is 1.5 KG, but since the size is too big which is over the size limit set by the courier, courier will charge 1.5 KG weight as 4 KG. 

Order Dispatch Schedule

In order to provide fast delivery, orders of all products are shipped out within 3 business days (Monday to Friday) upon customer's order is placed. 

International Courier Delivery Lead Time

Standard 

Temporary Suspended since January 2022 

Expedited

7 working days to most of the cities/countries in Asia

7-14 working days to most of the cities/countries in Europe

14-21 working days to most of the cities/countries in America

Due to recent Omicron COVID-19 pandemic situation, some airmail/ package delivery services are suspended because of limited airline schedule. For detail of impacted countries, please click Hong Kong Post Notice to find your country.

We work closely with a variety of different logistics companies such as local couriers and express companies worldwide to ensure the fastest and most reliable delivery service.

Please feel free to contact us for any shipping inquiry or problems. We will find the best solutions to ensure excellent customer experiences.

Order Delivery Status Tracking

We provide an online portal for our customers to check their order delivery status in below link:

https://aagsport.com/pages/order-delivery-tracking

Shipping Policy Disclaimer

  1. Throughout the pandemic, AAG SPORT has been putting our best efforts to minimize the disruptions to our services. However, owing to insufficient air flight and sea container capacity, we regret that extra time may be required for conveyance of your mail items to the destinations despite the completion of local processes after posting. AAG SPORT will not bear the responsibility to refund money due to long delay of shipping, but if there is package lost, AAG SPORT can claim the courier for refund of the product and delivery service.
  2. All products are shipped with Registration to protect both parties interests. We are not responsible for products sent to wrong or undelivered addresses. All products are checked and packaged in good condition before being shipped out.
  3. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country customs office to determine what these additional costs will be prior to purchase.
  4. For dispatching smoothly and quickly, we may ship items via other couriers. Our decision is final.
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